Money-Back Guarantee

Our Commitment to You

We're confident that our Premium Report will help you secure a fair settlement from your insurance company. In fact, we guarantee it will help increase your settlement by more than the cost of the report—or we'll refund your money.

Why we offer this guarantee: We've seen countless collision victims accept low offers simply because they didn't have the information or knowledge to negotiate effectively. Our reports provide the comprehensive market analysis and documentation you need to level the playing field with insurance adjusters. We stand behind the value our reports deliver, and this guarantee proves it.

What's Covered

Our Money-Back Guarantee applies to purchases of our Premium Report only. Here's how it works:

You're eligible for a refund if:

• Your final insurance settlement increases by less than or equal to the cost of your Premium Report compared to the carrier's original offer
• You purchased the report and meet all the requirements listed below

What's Required to Claim Your Refund

To qualify for our Money-Back Guarantee, you must:

1. Timing Requirements

• Submit your refund request within 90 days of your report purchase date
• Wait at least 30 days after purchasing the report before submitting a claim (to allow adequate time for negotiation)

2. Negotiation Requirements

• Actively negotiate with your insurance carrier using the information from our report
• Share our Premium Vehicle Valuation Report with your insurance adjuster during negotiations
• Provide written evidence of your negotiation efforts (emails or letters exchanged with the carrier)

3. Documentation Requirements

You must provide all of the following documents:

• Original settlement offer: Written documentation from your insurance carrier showing the initial settlement amount, dated before the creation date of your first report for this VIN
• Final settlement payment: Documentation from your carrier showing the final settlement amount you accepted
• Negotiation evidence: Copies of emails or letters showing you negotiated with the carrier and shared our report with them including the reason why the Total Loss Tool Kit report was not considered applicable in their valuation process
• Claim consistency: The VIN and ZIP code in your insurance claim must match the information in the report you purchased

4. How to Submit a Refund Request

• Go to our Contact Us page on the website
• Submit a refund request with the subject line "Money-Back Guarantee Claim"
• Include all required documentation listed above
• You'll receive instructions on next steps within 14 business days

What's Not Covered

This guarantee does not apply in the following situations:

Settlement Type Exclusions

• No negotiation attempt: Cases where you accepted the insurance carrier's first offer without attempting to negotiate

Report Type Exclusions

• Non-Premium reports: This guarantee only covers our Premium Report tier, not basic or standard reports
• Multiple reports: If you purchased multiple reports for the same VIN, only the first Premium Report purchased is eligible

Documentation Issues

• Missing documentation: Incomplete submissions lacking any of the required documents
• Inconsistent information: Cases where the VIN or ZIP code in your insurance claim doesn't match the report you purchased
• Late submissions: Refund requests submitted more than 90 days after report purchase
• Early submissions: Claims submitted less than 30 days after report purchase

Fraud & Misrepresentation

• Fraudulent claims: Any evidence of fraudulent information in either your insurance claim or refund request
• Misrepresented data: Altered or falsified settlement offers, payment documentation, or negotiation records

Refund Process & Timeline

Once we receive your complete refund request:

• We'll review your submission and all supporting documentation
• You'll receive our decision within 14 business days
• If approved, your refund will be issued to your original payment method within 5-7 business days
• If we need additional information, we'll contact you via email

Frequently Asked Questions

Questions About This Guarantee?

If you have questions about our Money-Back Guarantee or need clarification on any terms, please contact us through our website. We're here to help you get the fair settlement you deserve.

This guarantee demonstrates our confidence in the Premium Vehicle Valuation Report and our commitment to your success in negotiating with insurance carriers.